Contact support
Email: theknotltd@outlook.com
When reporting an issue, include device model, iOS version, and what happened right before the problem appeared.
Support
Support for LumberCounter
For product questions, bug reports, or pre-launch access issues, contact support and include enough detail for faster troubleshooting.
Common questions
- Which platforms are supported? Current plan is iOS only.
- Is the app publicly available now? Not yet. The app is currently marked as Coming Soon.
- Will my images and results be uploaded? No. Images, analysis, and counting results stay on device. Only anonymous crash/exception diagnostics may be uploaded for product improvement.
- Do I need extra hardware? No dedicated hardware is required, but a stable camera stand can improve consistency.
- Can I trust every automatic count? Treat results as assistive and verify in critical workflows.
Legal and policy links
Review the legal pages below for data handling and usage terms.